Frequently Asked Questions
Account and Password
How can I create a customer account?
Just click on "CUSTOMER AREA", then click on "DO NOT HAVE AN ACCOUNT YET?" and fill in the data requested in the form.
How can I create an Influbeauty account?
After creating a customer account you can easily turn it into an Influbeauty account by clicking the "BECOME INFLUBEAUTY" button and filling in the data requested in the form.
How can I access the virtual office?
After you have transformed your customer account to that of influbeauty and have purchased one of the three starter kits, just click on the "LOG IN TO VIRTUAL OFFICE".
How can I change my account?
Just log into your account and select "MY PROFILE", then click on "INFORMATION" and change your details.
How can I retrieve my account credentials?
Just click on "CUSTOMER AREA", click on "HAVE YOU FORGOT YOUR PASSWORD?", enter your email and then click the "SEND" button, you will receive a temporary link to reset your password.
Giveaways and promotions
I can't apply the giveaway code
After adding your products to the cart, just click on "DO YOU HAVE A DISCOUNT CODE?", enter your discount code in the appropriate field and click the "ADD" button
I have not received the free code
Check the spam folder of your email or if your mailbox has enough free space to receive more emails.
Do free codes expire?
The email you will receive for your discount code will specify if and when it will expire.
Orders
Do I need to create an account to place an order?
Yes. To place your first order you need to create a customer account.
How do I track my shipment?
Once the shipment has been registered in the courier database, you will receive an email from us with the tracking number and an email and a text message from the courier. You will find the link to track the shipment also in your account in the "Order history and details" section.
Can I get advice on which products to buy and how to use them?
Yes, of course, you can request a free consultation from one of our Influbeauty or by contacting us via the WhatsApp button below the item "do you want to contact us?".
How can I check the status of my order?
Once logged into your account, simply click on "MY PROFILE" and then select "HISTORY AND ORDER DETAILS".
Can I change my order?
Unfortunately it is not possible to make changes to a confirmed order.
Can I cancel an order?
Unfortunately it is not possible to cancel a confirmed order.
Will I receive an invoice / receipt in the package?
Inside your package you will receive the tax receipt. To receive the invoice you can follow the instructions in the item below "CAN I REQUEST THE INVOICE FOR MY ORDER?".
Can I request an invoice for my order?
Yes, you can receive an invoice for your order by writing your request in the notes and entering your billing information.
Why was my order canceled?
Generally an order is canceled if, after making a purchase and choosing the bank transfer as payment method, the credit of the aforementioned transfer has not been accounted for within 3 working days from the date of issue of the order on our account.
Payments
What are the payment methods?
We accept the following payment methods: Credit / debit cards Visa, Mastercard, Maestro Google Pay Apple Pay Paypal Satispay Scalapay Bank transfer Please note that the credit of the transfer to our account must be accounted for within three working days from the date of order, under penalty of cancellation of the same
What is Scalapay?
Scalapay is an innovative payment method that allows the customer to buy in online stores and In Store, immediately receive the products and pay in 3 convenient equal installments with monthly expiration. The service has no additional costs for the customer if the installments are paid by the due date.
I made the bank transfer but the status of my order is "pending payment"
In this case we are waiting for the credit to our account.
I made the bank transfer but it is to my order is "canceled"
In this case we have not received the credit on our account within 3 working days from the date of the order.
Shipping and delivery
Shipping costs and times
National shipments are free from orders worth € 60.00 and have a cost of € 9.00 for orders up to € 59.99 (The Republic of San Marino is included in the same rate). </ p>
The times of national shipping are between 2 and 4 working days.
Shipments to countries in the EU zone are free from orders worth €100.00 and cost €9.00 for orders up to €99.99. In Switzerland and the UK, a rate of €19.00 is applied for orders up to €199.99, after which it is free.
Attention, as regards extra-eu countries, customs taxes, if requested by the country of destination will be borne by the recipient.
The times for foreign shipping are between 5 and 10 working days.
In the event of particularly intensive periods in terms of orders (e.g. sales), processing times may be slightly longer.
How do I track my shipment?
Once the shipment has been registered in the BRT courier database, you will receive an email from us with the tracking number and an email and a text message from BRT. You will also find links to track the shipment in your account.
Tracking status is “wrong address / recipient unknown”
Your address or name is incorrect (eg you have not entered the house number). You can change it when you receive the storage status from the courier.
My package has returned to the sender
If your package has returned to the sender due to a courier error and you wish to receive it, we will send it back to you as soon as possible.
Can I change the shipping address?
No, it is not possible to change the address. In the event of an error, you can contact assistance or your reference influbeauty.
Can I postpone the shipment of my package?
Yes, you can enter the date in the notes during the order check-out phase.
Is it possible to receive two orders in one shipment?
Yes, you can receive two or more orders in the same shipment by indicating this in the note of the last order placed.
Do you ship abroad?
Yes, we ship to all EU countries including the Canary Islands
I received the wrong product
You can contact support indicating the specific problem.
I have received one or more damaged products
You can contact support indicating the specific problem.
Withdrawals and returns
How can I make a return?
You can consult the information on refunds on our website.
Regulations
You can consult the terms and conditions on our website.
Newsletter
I am not receiving e-mails from the Newsletter
All you have to do is subscribe to the Newsletter, to do so you can follow the instructions in the item below "HOW CAN I SIGN UP FOR THE NEWSLETTER"?
How can I subscribe to the Newsletter?
Just enter your email address and click the "SUBSCRIBE" button at the bottom of the site's homepage.
Can I unsubscribe from the Newsletter?
Yes, of course. At the bottom of the email received you will find the item "IF YOU WANT TO CANCEL YOUR SUBSCRIPTION, CLICK HERE".
Influbeauty
Who is an influbeauty?
Una Influbeauty is one of our representatives, specially trained to give you all its support, before, during and after consulting for the purchase of specific products for you.
How can I become influbeauty?
Just click on the item "JOIN US", then you can click the "WORK WITH US" button and fill in the data requested in the form. After creating a customer account you can easily turn it into an Influbeauty account by clicking the "BECOME INFLUBEAUTY" button and filling in the data requested in the form.
Didn't find your answer?
Contact our support center (you will receive an answer within 2 working days)